Our concierge service is there for you every day from 08:00 to 16:00 to help with any wishes or questions you may have.
Just like you, we value a clean and tidy home. Your apartment will be cleaned once a week by our room service (or after the minimum four-night stay). This includes taking out the rubbish, a general kitchen clean, and fresh bed linen and towels. However long your stay, the final clean of your apartment is always free of charge.
In the basement there is a laundry room with washing machines and tumble dryers available for your use.
Here for you
Please do not hesitate to inform us of any wishes or suggestions you might have. Our concierge is there for you every day from 08:00 to 16:00. Alternatively, you can get in touch by telephone or email, and we will see to any problems as quickly as possible.
Apartment cleaning on request
Should you want an additional clean of your apartment (including linen change), just let us know. Depending on the apartment category, this will cost between €25 and €55. For additional towels and bed linen, we charge between €10 and €35.
On request and for an additional charge, we offer dry cleaning of shirts, trousers and other items. Simply organise it with the concierge service. Please make sure to allow enough time for this service.
We currently do not offer an in-house breakfast service. There are however numerous options nearby, and a delivery service is possible. Please contact the concierge for more details.
Check-in during office hours
Your apartment will be ready for you from 15:00 on the day of your arrival. Should you arrive outside of office hours, you can easily check in around the clock using our self-check-in service.
You can stay in your apartment until 11:00 on the day of your departure. If you would like to stay longer, we can arrange a late checkout subject to availability and a small additional charge.
The city tax of 5% on the net accommodation price is obligatory and will be charged separately. (from the 22nd night no city tax will be charged).
City Tax exemption
Are you on a business trip in Berlin? Here you can download your city tax exemption form:
Self Check-In (16:00 – 08:00)
- The first time you enter will be made possible by using your debit or credit card. Put it into the card reader by the entry to the apartment building. None of your personal data will be stored!
- After about 3 seconds you will hear the door buzz, allowing you to enter. In the lobby you will find the self-check-in terminal.
- Now start the self-check-in process using our terminal. Follow the steps shown on the touch-display screen.
- After you have entered the required check-in details, you will receive a key card from the slot at the bottom of the machine.
You have successfully checked in!